This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Last Update: 12-08-2011 EXCHANGE ONLY POLICY. 14 DAYS AFTER PURCHASE WITH RECIEPT AND TAGS ATTACHED. YOU MAY EXCHANGE OR HAVE STORE CREDIT. NO REFUNDS...SALE ITEMS ARE FINAL SALES. THANK YOU!



Sofi Stella Children's Boutique and More

Our Commitment To Your Privacy

Sofi Stella Children's Boutique and More understands the importance of information security and is highly sensitive to the privacy interests of consumers. The protection of these privacy interests is one of our most significant responsibilities.


What Information Is Collected:
As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information


Store Policies

Please take a moment to read our store policies and get answers to frequently asked questions.

We do appreciate your business, however we are not able to make any exceptions to our store policy. Please make sure to read below. Thank you!

WE ARE CURRENTLY OFFERING FREE SHIPPING ON ALL US ORDERS OF $250 OR MORE!

If you have any questions about shipping, or your order in general, please email us at any time at: info@sofistella.com or call 734-457-2392 Monday through Saturday 10 am to 5 pm Eastern Time. There may be some items such as shoes that may become out of stock quickly. If the item you purchase is out of stock we will contact you immediatly and let you know an approximate time frame on getting in your item.

US shipping only, will ship priority mail USPS and orders received on SATURDAY AND SUNDAY WILL SHIP OUT MONDAY. PLEASE ALLOW UP TO 7 DAYS FOR SHIPPING TO ARRIVE. IF OVERNIGHT OR EXPRESS SHIPPING IS NEEDED PLEASE CALL 734-457-2392 AND WE WILL TRY AN ACCOMMODATE YOU AND QUOTE YOU ON EXPRESS SHIPPING. ALL RETURNS AND EXCHANGES WILL BE RESPONSIBLE TO PAY ALL SHIPPING CHARGES. b>


PAYMENT OPTIONS

We accept the following types of payments: *VISA* *Mastercard* *Discover Card*

You will receive email confirming your order and a tracking number from USPS.com on our behalf after order is shipped.


ORDER OPTIONS & SALES TAX.

Our orders are processed through secure Yahoo servers through the internet. We can also accept ORDERS & PRE-ORDERS over the PHONE or EMAIL. We do not share your credit card information or personal data with anybody! We do not charge sales tax on clothing & accessories.


ORDER CANCELLATION POLICY.

Once the order was placed it can not be cancelled AS WE PROCESS PAYMENTS RIGHT AWAY AND INCUR ADDITIONAL FEES TO PROCESS YOUR PAYMENT. If you feel that you made a mistake, please email us right away and we will be happy to issue a store credit or do an exchange for another item of equal value. IF YOU STILL FEEL THAT YOU MUST CANCEL ORDER ENTIRELY, THERE WILL BE A 10% CANCELLATION FEE FOR INSTOCK MERCHANDISE. Cancelled PRE-ORDERS will be charged 25% cancellation fee. No exceptions. Thank you for understanding!


RETURNS & EXCHANGES ONLY.

Your satisfaction is important to us. Therefore we would like to minimize returns as much as possible. Please email us for measurements or sizing and we will be happy to help you.

RETURNS WILL NOT BE ACCEPTED AFTER 14 days of receipt. ALL SALES ARE FINAL AFTER 14 DAYS OF RECEIPT. ANY MERCHANDISE RECEIVED AFTER 14 DAYS OF RECEIPT WILL BE SHIPPED BACK AT BUYER'S EXPENSE.

PRE-ORDERS, SALE & PROMOTIONAL Merchandise, returned within 14 days of receipt, will be issued a STORE CREDIT OR EXCHANGED for another item of equal or larger value. No refunds will be given on sale merchandise or pre-orders.ALL HAIR ACCESSORIES AND HATS ARE A FINAL SALE. Anything purchased below retail value is considered "SALE". ITEMS DISCOUNTED BY 50% OR MORE ARE CONSIDERED "FINAL SALE"

Holiday & Seasonal apparel like Christmas & Halloween, will not be accepted for returns 7 days before and any time after the Holidays. Special Occasion & Party Dresses will not be accepted for returns after 14 days of receipt due to seasonal nature of Business.Birthday shirts, hats, and any other birthday attire is FINAL SALE. No refunds or exchanges will be permitted on birthday wear.

Items must be returned in ORIGINAL packaging and tags still attached to ensure an exchange. PLEASE EXAMINE YOUR MERCHANDISE FOR DAMAGES BEFORE REMOVING ANY TAGS. MERCHANDISE SHIPPED BACK WITHOUT TAGS WILL NOT BE ACCEPTED.

Shipping fees are non refundable and return & exchange shipping is your responsibility. If you received a promotional free shipping and are exchanging items, you will be responsible for second shipping charge.


SHIPPING TERMS

To qualify for FREE SHIPPING (orders of $250.00 or more), all items in the order have to be shipped together. If you originally received FREE SHIPPING on your order and returned entire purchase for a refund, entire shipping amount will be deducted from your credit amount. If you send back a partial order, shipping cost will be prorated and deducted from your credit amount.

However, if you choose a store credit or an exchange, the original shipping cost will not be deducted from your store credit amount.


STORE CREDIT.

To redeem STORE CREDIT please place a new order and mention your credit in comments section. You will still have to enter your credit card to place an order, however your card will only be charged the difference, if any. STORE CREDIT REDEMPTIONS CAN NOT BE COMBINED WITH PROMOTIONAL OFFERS AS STORE CREDIT IS CONSIDERED "A PREVIOUS PURCHASE"

STORE CREDIT FROM PRE-ORDERS MUST BE REDEEMED WITHIN 90 DAYS OF RETURN, STORE CREDIT FROM REGULAR IN STOCK ITEMS MUST BE REDEEMED WITHIN 90 DAYS OF RETURN.

We do not require return authorization #, but please make sure to read out return policy before returning anything. Items that do not comply with our policy will be shipped back. You will receive our address with your shipment on a Store Policy Reminder. We are not able to put our address on the invoice!


REFUNDS.

EXCHANGE ONLY merchandise received within 14 days of receipt may be exchange or given a store credit. Please note that we do not confirm receipt of returned merchandise due to large volume of returns.



Sofi Stella Children's Boutique and More ships via the US Postal Service's Priority Mail and Global Airmail. All packages shipped within the United States will have a delivery notification to ensure guaranteed delivery. Next-Day Shipments are also available via Express Mail. All items will ship within 2-3 business days of order but please allow 6 to 10 days for receipt of your package. This time frame allows us to process, package and mail your item. Should you require your item faster, feel free to send us a note and we will try our best to accommodate you! IMPORTANT: We can not be responsible for packages once they leave our hands, if postal service fails to deliver your package and it comes back to us, shipping charges will not be refundable. Therefore please make sure to enter correct shipping and billing address when placing an order.

Thank you for shopping at ShopSofiStella.com! Have a wonderful day!